Cookie and Tracking Policy
How we use cookies and tracking technologies
This Cookie and Tracking Policy explains how Padel Chief (PVT) Ltd ("we," "us," "our") uses cookies, pixels, and similar tracking technologies when you use our website, mobile applications, and related services (collectively, the "Platform").
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences, understand how you use the platform, and improve your experience. Some cookies are essential for the Platform to function, while others help us analyse usage and deliver relevant content.
1. Essential Cookies
Essential cookies are necessary for the Platform to function correctly. They cannot be disabled without impairing core functionality.
- Authentication Tokens: Used to keep you logged in and maintain your session securely across page loads
- Session Cookies: Temporary cookies that expire when you close your browser, used to manage your active session
- Security Cookies (CSRF Protection): Protect against cross-site request forgery attacks to keep your account safe
- Local Storage Data: Stores your preferences and application state for a seamless experience
These cookies cannot be disabled as they are strictly necessary for the Platform to operate. Blocking them may prevent you from using core features such as logging in or joining tournaments.
2. Analytics Cookies
We use analytics cookies and tracking technologies to understand how users interact with the Platform, identify usability issues, and improve the overall experience.
ContentSquare
Purpose: Session recording, heatmaps, and interaction tracking to analyse user behaviour patterns and identify areas for improvement.
Data collected: Page interactions, click patterns, scroll depth, session recordings (anonymised), and navigation paths.
Google Analytics
Purpose: Website traffic analysis, user demographics, and usage statistics to understand platform usage patterns.
Data collected: Page views, session duration, traffic sources, device and browser information, geographic location (country/city level), and user engagement metrics.
Hotjar
Purpose: Session recordings, heatmaps, and user feedback collection to identify usability issues and gather direct user input.
Data collected: Mouse movements, clicks, scroll behaviour, session recordings, and voluntary feedback responses.
3. Marketing Cookies
Meta Pixel (Facebook)
Purpose: Conversion tracking, custom audience building, and ad performance measurement to measure the effectiveness of marketing campaigns.
Data collected: Page views, conversion events (e.g., sign-ups, tournament registrations), device information, and interactions with our advertisements on Meta platforms.
4. How to Manage Cookies
Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically find cookie settings in your browser's "Privacy" or "Security" section. Common options include:
- Chrome: Settings → Privacy and Security → Cookies and Other Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
Individual Opt-Out Links
You can opt out of specific tracking services using the links below:
- Google Analytics: Google Analytics Opt-out Browser Add-on
- ContentSquare: ContentSquare Opt-out Page
- Hotjar: Hotjar Do Not Track
- Meta (Facebook): Facebook Ad Preferences
Note: Disabling or blocking certain cookies may affect the functionality of the Platform. Essential cookies cannot be disabled without preventing core features from working. If you block all cookies, you may not be able to log in or use the Platform.
5. Changes to This Policy
We may update this Cookie and Tracking Policy from time to time to reflect changes in our tracking practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the updated policy on our Platform with a new "Last Updated" date. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.
6. Contact Us
Padel Chief (PVT) Ltd
Business Registration No. PV 00353364
Registered in the Democratic Socialist Republic of Sri Lanka
Email: hello@padelchief.com
If you have questions about our use of cookies or tracking technologies, please email hello@padelchief.com with "Cookie Inquiry" in the subject line.